Terms of service
Terms of Service – Shenel Marie Brand
Last updated: October 29, 2026
Welcome to Shenel Marie Brand. We appreciate your visit and your support of our mission to create meaningful apparel and everyday reminders for life's visible and invisible battles.
These Terms of Service explain the conditions for using our website and purchasing our products.
By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable law.
1. About Shenel Marie Brand
Shenel Marie Brand ("SMB," "we," "us," or "our") operates the online store at:
https://theshenelmariebrand.com
Our products include apparel, accessories, and other merchandise offered through our website.
We use Shopify to operate our online store and work with third-party fulfillment providers, including Printify and Printful, to produce and ship certain products.
Shenel Marie Brand is the business responsible for customer purchases made through our website.
2. Website Use
You agree to use our website for lawful purposes and to provide accurate information when placing an order.
You may not use our website to engage in fraud, interfere with its operation, transmit harmful software, or violate the rights of others.
We reserve the right to restrict access or decline transactions when reasonably necessary to protect our business, customers, or website, subject to applicable law.
3. Product Information and Availability
We make reasonable efforts to provide accurate product descriptions, photographs, colors, sizing information, prices, and availability.
Actual product colors may vary slightly because of screen settings, printing methods, fabric differences, and manufacturing variations.
Please review the product details and size charts before ordering.
Products and designs may be updated, discontinued, or become unavailable without advance notice.
If an ordered product becomes unavailable, we will contact you about available alternatives or an appropriate refund.
4. Made-to-Order Products
Many Shenel Marie Brand products are made specifically for each customer after an order is placed.
Our fulfillment partners include Printify and Printful. Depending on the product, these companies or their production partners may handle printing, packaging, and shipping.
Because products are made to order, changes and cancellations may be limited once production begins.
Please contact us promptly if you need to request an order change or cancellation. We will make reasonable efforts to assist before production starts.
Nothing in this section limits your rights under applicable consumer protection laws.
5. Orders and Order Acceptance
After placing an order, you may receive an automated order confirmation.
An order confirmation acknowledges receipt of your order but does not guarantee that every item can be fulfilled.
We may contact you if there is a payment issue, product availability problem, suspected fraud, shipping restriction, or significant pricing error.
If we cannot fulfill an order and cancel it, we will issue an appropriate refund for the canceled items.
6. Prices, Payments, and Promotions
Product prices are displayed on our website and may change from time to time.
Applicable shipping charges and taxes will be displayed during checkout where required and supported.
Payment must be completed using one of the payment methods available at checkout.
Discount codes, promotional offers, and special pricing may have specific conditions, expiration dates, or eligibility requirements.
Unless otherwise stated, promotional offers cannot be combined. We reserve the right to correct promotional errors, subject to applicable law.
7. Shipping and Delivery
Orders may be fulfilled by Printify, Printful, or their production and shipping partners.
Production and delivery times vary by product, destination, and fulfillment location.
An order containing multiple products may arrive in separate packages or on different dates.
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
Please review our Shipping Policy for additional information about processing times, shipping costs, tracking, international orders, and delivery issues.
8. Returns, Refunds, and Exchanges
Because many products are made to order, returns and exchanges for changes of mind or incorrect size and color selections are generally not accepted, except where required by law.
If an item arrives damaged, defective, misprinted, or incorrect, please contact us so we can review the issue and arrange an appropriate resolution.
Our Return & Refund Policy explains how to report problems, request assistance, and seek a refund or replacement.
Nothing in these Terms limits your statutory consumer rights.
9. Customer Information and Privacy
When you place an order, you agree to provide accurate contact, billing, and shipping information.
We use customer information to process payments, fulfill orders, provide customer support, and operate our business.
Information necessary for fulfillment may be shared with Shopify, Printify, Printful, payment processors, shipping carriers, and other service providers involved in processing your order.
Our Privacy Policy explains how personal information is collected, used, shared, and protected, as well as the privacy rights available to you.
Marketing emails are handled according to your preferences and applicable law.
10. Intellectual Property
Unless otherwise indicated, Shenel Marie Brand owns or has permission to use the original brand names, designs, artwork, photographs, written content, and other materials displayed on our website.
You may not reproduce, sell, distribute, or commercially use our original materials without prior written permission, except as permitted by law.
Product purchases do not transfer ownership of the intellectual property associated with a design.
Third-party trademarks and other protected materials remain the property of their respective owners.
11. Customer Reviews and Submitted Content
If you submit a review, testimonial, photograph, or other content to Shenel Marie Brand, you confirm that you have the right to share it.
We may display reviews and other voluntarily submitted content on our website or promotional channels only in accordance with applicable law and any permissions obtained.
We may remove content that is unlawful, misleading, abusive, or infringes another person's rights.
12. Third-Party Services and Links
Our website may use third-party services or contain links to websites operated by other businesses.
These services may have their own terms and privacy practices.
Although we work with fulfillment and technology partners, Shenel Marie Brand remains your point of contact for questions about purchases made directly from our store.
13. Website Availability and Errors
We work to keep our website accurate, secure, and available.
However, occasional interruptions, technical errors, or inaccuracies may occur.
We may correct errors, update information, or temporarily suspend website features when necessary.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
14. Limitation of Liability
To the extent permitted by applicable law, Shenel Marie Brand is not responsible for indirect or consequential losses arising from website interruptions or circumstances outside our reasonable control.
This provision does not limit our responsibility for fulfilling customer orders, providing remedies required by law, or addressing losses for which liability cannot legally be excluded.
15. Governing Law
These Terms are governed by the applicable laws of the State of Missouri and the United States, without overriding mandatory consumer protections that may apply in a customer's place of residence.
Any dispute will be handled in accordance with applicable law and the rights available to the parties.
16. Changes to These Terms
We may update these Terms of Service to reflect changes in our products, operations, fulfillment partners, technology, or legal requirements.
The latest version will be posted on our website with an updated date.
Changes will not retroactively remove rights that customers have already acquired under applicable law.
17. Contact Information
If you have questions about these Terms or an order, please contact:
Shenel Marie Brand
Email: shenelmarie.business@gmail.com
Website: https://theshenelmariebrand.com
Thank you for supporting Shenel Marie Brand. We are committed to treating our customers with care, fairness, and transparency.