Refund policy
Return & Refund Policy – Shenel Marie Brand
Thank you for shopping with Shenel Marie Brand. Every purchase supports our mission to create meaningful apparel and everyday reminders for people navigating life's visible and invisible battles.
Made-to-Order Products
Our apparel and accessories are produced specifically for each order through our fulfillment partners, Printify and Printful.
Because our products are made to order, we generally do not accept returns or exchanges for changes of mind, incorrect size or color selections, or personal preferences. Please review product descriptions, size charts, and order details carefully before purchasing.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us at shenelmarie.business@gmail.com within 7 days of delivery, whenever possible.
Include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem, including the product label or packaging when relevant
We will review your concern and work with our fulfillment partner to arrange an appropriate resolution, such as a replacement or refund, at no additional cost when the issue is confirmed.
If you discover a problem after 7 days, please still contact us promptly. Quality-related claims should be reported no later than 30 days after delivery so we can investigate them with our fulfillment partners. This does not limit any rights provided by applicable law.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will do our best to accommodate requests before production begins. Once an order enters production, changes or cancellations may no longer be possible.
Lost or Missing Packages
If your package is missing, significantly delayed, or marked delivered but cannot be located, please email us with your order number.
We will review the tracking information, investigate with the shipping carrier or fulfillment partner as appropriate, and work toward a fair resolution.
Incorrect Shipping Information
Please verify your shipping address before completing checkout. If you notice an error, contact us immediately. Address changes cannot be guaranteed after production or shipment.
Additional shipping charges may apply if a package must be resent because of an incorrect or incomplete address, where permitted by law.
Refund Processing
When a refund is approved, it will be issued through your original payment method. The time required for the refund to appear depends on your payment provider or financial institution.
Your Consumer Rights
Nothing in this policy limits rights or remedies available to you under applicable consumer protection laws.
Contact Us
Shenel Marie Brand
Email: shenelmarie.business@gmail.com
Website: https://theshenelmariebrand.com
Thank you for supporting Shenel Marie Brand. We appreciate the trust you place in us and want every order to be handled with care.