Privacy policy

Privacy Policy – Shenel Marie Brand

Last updated: October 29, 2026

Shenel Marie Brand ("SMB," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://theshenelmariebrand.com, purchase our products, subscribe to our emails, or contact us.

Shopify powers our online store. We also work with Printify and Printful to produce and fulfill certain customer orders.

1. Information We Collect

Depending on how you interact with our website, we may collect:

- Contact information: Your name, email address, telephone number, and billing or shipping address.

- Order information: Products purchased, sizes, quantities, order history, shipping preferences, and transaction details.

- Payment information: Information needed to process payments through Shopify and supported payment providers. Authorized payment processors handle payment information.

- Account information: Information associated with a customer account, if you choose to create one.

- Website activity: Device information, IP address, browser type, pages visited, cookies, and similar usage information.

- Communications: Messages, customer service requests, product reviews, and other information you voluntarily provide.

- Marketing preferences: Email subscription choices and interactions with promotional messages.

We collect information directly from you, automatically through website technologies, and from service providers involved in operating our store.

2. How We Use Your Information

We use personal information to:

- Process payments and fulfill customer orders.

- Arrange product production, shipping, and delivery.

- Send order confirmations, tracking details, and service notifications.

- Respond to customer questions and resolve order problems.

- Process eligible refunds, replacements, or cancellations.

- Operate, maintain, secure, and improve our website.

- Understand website performance and customer shopping experiences.

- Send promotional emails, discounts, and other marketing communications when permitted.

- Deliver digital resources, including promotional ebooks, when requested.

- Detect fraud and comply with applicable legal obligations.

We use personal information only for appropriate business purposes and as otherwise permitted or required by law.

3. Shopify and Payment Processing

Our website operates through Shopify, which provides ecommerce technology, checkout services, and related features.

Shopify and our authorized payment providers process certain personal and transaction information to facilitate purchases, protect transactions, and operate their services.

Shopify may also process information according to its own privacy practices, including when customers use Shopify-powered services such as Shop or Shop Pay.

You can learn more at:

https://www.shopify.com/legal/privacy

4. Printify and Printful Order Fulfillment

Shenel Marie Brand works with Printify and Printful to produce and ship certain made-to-order products.

When necessary to fulfill your purchase, we share relevant order information with the fulfillment partner responsible for your product.

This information may include:

- Customer name

- Shipping address

- Contact details needed for delivery

- Product selection, size, color, and quantity

- Order reference information

- Shipping instructions and fulfillment details

Printify and Printful, along with their production partners and shipping carriers, may use this information to manufacture, package, deliver, and support your order.

We do not share customer information with these fulfillment partners for the purpose of independently adding customers to Shenel Marie Brand marketing lists.

Their processing of personal information is also subject to applicable agreements, laws, and their own privacy practices.

5. Other Service Providers

We may share necessary personal information with trusted service providers that help operate our business, including:

- Payment processors and fraud prevention services

- Shipping carriers and fulfillment facilities

- Website hosting and technical support providers

- Email marketing and customer communication services

- Analytics and advertising technology providers, when enabled

- Professional advisers and authorities when legally necessary

These providers may process information to deliver services, meet legal obligations, or carry out other activities permitted by applicable law.

We do not disclose personal information indiscriminately.

6. Email Marketing, Free Resources, and Discounts

If you subscribe to Shenel Marie Brand emails, we may send you brand updates, product announcements, encouraging messages, and promotional offers.

We may also use your email address to deliver requested digital resources, such as a free ebook, and related promotional discount information.

Receiving an order confirmation does not automatically mean you have subscribed to promotional emails.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages or by contacting us.

We may continue sending essential order-related communications when necessary.

7. Cookies, Analytics, and Advertising

Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, understand website activity, improve performance, and support advertising when enabled.

Some technologies are necessary for shopping cart and checkout functionality. Others may be used for analytics or personalized advertising.

Depending on your location and applicable law, you may have choices about nonessential cookies and certain uses or disclosures of personal information.

You can manage available privacy preferences through our website's privacy controls, when provided, and through your browser settings.

8. Your Privacy Rights and Choices

Depending on where you live, you may have rights to:

- Request access to personal information held about you.

- Request correction of inaccurate information.

- Request deletion of eligible personal information.

- Obtain a copy of certain personal information.

- Object to or restrict certain processing activities.

- Withdraw consent where processing is based on consent.

- Opt out of certain targeted advertising or data-sharing activities.

- Appeal certain privacy decisions when applicable law provides that right.

These rights vary by jurisdiction and may be subject to lawful exceptions.

To submit a privacy request, contact us at shenelmarie.business@gmail.com.

We may need to verify your identity before fulfilling a request.

We will not unlawfully discriminate against customers for exercising their privacy rights.

9. Information Security

We take reasonable steps to protect personal information through the security measures available from Shopify and our service providers, along with appropriate business practices.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

If you believe your information has been compromised, please contact us promptly.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, meet tax and legal requirements, resolve disputes, and carry out other legitimate business purposes.

Retention periods depend on the type of information and applicable legal obligations.

When information is no longer required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law and service provider procedures.

11. International Data Processing

Because we use ecommerce, payment, and fulfillment service providers, personal information may be processed in countries other than the country where you live.

Where applicable, we rely on appropriate legal safeguards for international transfers of personal information.

Customers may have additional rights under the privacy laws of their country or region.

12. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under that age.

If we learn that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the issue.

13. Third-Party Websites

Our website may contain links to websites or services operated by other organizations.

We are not responsible for the privacy practices of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, fulfillment partners, technology, or legal requirements change.

Updates will be posted on this page with a revised date.

When required by law, we will provide additional notice or obtain consent for material changes.

15. Contact Us

For privacy questions, requests, or concerns, please contact:

Shenel Marie Brand

Email: shenelmarie.business@gmail.com

Website: https://theshenelmariebrand.com

We value your trust and are committed to handling your information with care and respect.