Shipping policy
Shipping Policy – Shenel Marie Brand
Thank you for shopping with Shenel Marie Brand.
We appreciate your support and want you to feel informed and confident about your order. Our products are thoughtfully designed and made to order through our fulfillment partners, Printify and Printful.
Please review the following information regarding production, shipping, delivery, and order tracking.
1. Made-to-Order Production
Most Shenel Marie Brand products are created specifically for you after your order is placed.
Our typical production time is 2–7 business days, depending on the product, fulfillment partner, availability, and order volume.
Production time does not include shipping time. Business days generally exclude weekends and recognized holidays.
Some items may require additional processing time. If a significant delay affects your order, we will work to provide an update.
2. Shipping and Delivery Times
Once your order has been produced, it will be prepared for shipment.
Delivery estimates vary based on your location, shipping method, product type, and fulfillment facility.
Shipping times displayed at checkout or in order updates are estimates, not guaranteed delivery dates.
Unexpected delays may occur because of carrier disruptions, severe weather, customs processing, high shipping volumes, or other circumstances outside our direct control.
If your order is significantly delayed, please contact us so we can investigate.
3. Shipping Costs
Shipping charges are calculated based on the available shipping options, products ordered, delivery destination, and applicable fulfillment arrangements.
Your shipping charge will be displayed at checkout before you complete your purchase.
Orders containing multiple items may have higher shipping costs when products require separate shipments or are produced by different fulfillment partners.
We recommend reviewing your order total, including shipping, before completing checkout.
4. Multiple Packages and Separate Deliveries
Shenel Marie Brand works with both Printify and Printful.
Because different products may be manufactured at different facilities, items purchased together may arrive in separate packages and on different dates.
For example, a T-shirt and hoodie purchased in the same order may be fulfilled by different partners.
Receiving one package does not necessarily mean the rest of your order is missing.
When tracking information is available, separate shipments may have individual tracking numbers.
5. Order Tracking
Once your order ships, you will generally receive a shipping confirmation email with available tracking information.
Please allow time for the shipping carrier to update tracking after a label has been created.
If your order is divided into multiple shipments, you may receive more than one shipping notification.
If you have trouble locating your tracking information, please contact us.
6. Shipping Destinations
Shenel Marie Brand currently serves customers in the United States and Canada, subject to product availability and the shipping destinations enabled at checkout.
Not every product may be available for shipment to every location.
We may expand shipping availability to additional countries in the future. New destinations will be offered only when supported by our fulfillment arrangements and store settings.
If checkout does not offer shipping to your location, please contact us before placing an order.
7. International Shipping, Customs, and Import Fees
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
These charges may be separate from the product and shipping amounts paid at checkout.
Unless checkout specifically indicates that applicable import charges are prepaid, customers may be responsible for charges collected by customs authorities or shipping carriers, as permitted by law.
Customs processing may also affect delivery times.
We encourage international customers to review applicable import requirements before ordering.
8. Shipping Addresses and Address Changes
Please carefully review your shipping address before submitting your order.
If you discover an error, contact us immediately at shenelmarie.business@gmail.com.
We will attempt to correct the address when possible, but changes cannot be guaranteed after an order enters production or ships.
If a package is returned because of an incomplete or incorrect address, we will contact you to discuss available options. Additional shipping charges may apply for reshipment where appropriate and permitted by law.
9. Delayed, Lost, or Missing Packages
If your order has not arrived within the estimated delivery window, please review the tracking information and contact us for assistance.
If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and with anyone who may have accepted it.
If the package remains missing, contact Shenel Marie Brand with your order number.
We will investigate with the appropriate fulfillment partner or shipping carrier and work toward a reasonable resolution, including a replacement or refund when warranted.
We do not automatically deny assistance simply because a carrier marks an order as delivered.
10. Damaged or Incorrect Deliveries
If your package arrives damaged or contains an incorrect item, please contact us promptly.
Include your order number, a description of the issue, and clear photographs when possible.
We will review the issue and work with the appropriate fulfillment partner to determine the next steps.
For more information, please see our Return & Refund Policy.
11. Order Changes and Cancellations
Because our products are made to order, requests to change or cancel an order should be submitted as soon as possible.
We will make reasonable efforts to accommodate changes before production begins.
Once production has started, changes or cancellations may no longer be possible.
Please review our Return & Refund Policy for additional details.
12. Customer Support
If you have questions about shipping, tracking, or delivery, we are here to help.
Shenel Marie Brand
Email: shenelmarie.business@gmail.com
Website: https://theshenelmariebrand.com
Please include your order number when contacting us about an existing purchase.
Thank you for choosing Shenel Marie Brand. Every order matters to us, and we appreciate the opportunity to serve you with care, transparency, and purpose.
Consumer Rights
Nothing in this policy limits rights or remedies available under applicable consumer protection laws.